Refund policy

 

We only offer store credit for returns if we receive your return past 10 days of order date. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.  

The following items are final sale and cannot be returned:

  • Items purchased with a discount code of 30% off or more

  • Items that are marked “Final Sale” on the website

  • Hats

  • Jewelry

  • Swimwear

  • Hair Accessories 

  • Bodysuits + Bralettes + Intimates

  • Belts

All return requests must be made within 30 days of the order being placed. After the return has been approved, please make sure it is delivered back to USHER & CO or brought to our store within 10 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed. Return shipping and handling fees will be deducted from your return amount. Original shipping fees are non-refundable.

FREE SHIPPING ($100+): Orders that qualified for free shipping must be postmarked within the 10-day return window in order to receive a refund to the original form of payment. If the return is not postmarked within this timeframe, the return will be issued as store credit only.

DAMAGED ITEMS: If you receive a damaged/defective item, please email us at usherandco@gmail.com within 7 days of delivery. Please include a picture of the damage. 

LOST PACKAGES: Usher & Co is not liable for packages that are lost or stolen. Please email us at usherandco@gmail.com if you believe your package was lost or stolen.

SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing usherandco@gmail.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.

RETURNING IN STORE PURCHASES: If you make a purchase in store, and need to return it by shipping it please email usherandco@gmail.com for instructions on how to complete the return. We require that all tags from the store are attached and the receipt is returned with the package.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT usherandco@gmail.com
THANK YOU!