Refund policy

 

USHER & CO. RETURN POLICY

We want you to love your purchase! If something isn’t quite right, we’re happy to accept eligible returns according to the guidelines below.

ONLINE ORDERS

All return requests must be submitted within 3 business days of delivery. Return requests submitted after this timeframe will not be accepted.

All online returns are issued as store credit only. We do not offer refunds to the original form of payment or exchanges on online orders.

Once your return has been approved, the item must be postmarked within 10 days of receiving your order. Returns received outside of the approved timeframe will not be accepted.

If you would like a different size, color, or item, you may return your original order for store credit and place a new order for the desired item.

RETURN REQUIREMENTS

Returned items must be:

  • Unworn and unwashed

  • Free of smoke, deodorant, perfume, and other odors

  • Returned with all original tags attached
    Please note: some items purchased online may not have tags.

We reserve the right to refuse any return that does not meet these requirements. Any items sent back that do not comply with our return policy will be shipped back to the customer at the customer's expense.

Once your return is delivered to us, please allow up to 5 business days for processing.

FREE SHIPPING ORDERS

If your order qualified for free shipping, the original shipping cost will be deducted from your store credit when the order is returned.

FINAL SALE

The following items are final sale and cannot be returned or exchanged:

  • Items purchased using a discount code of 30% off or more

  • Items marked “Final Sale” on our website

  • Hats

  • Jewelry

  • Swimwear

  • Hair accessories

  • Bodysuits, bralettes & intimates

  • Belts

IN-STORE PURCHASES

In-store purchases must be returned within 10 business days to receive a refund to the original form of payment.

After 10 business days, only an exchange or store credit will be offered.

All returned items must be unworn, unwashed, free of smoke, deodorant, perfume, and other odors, and have all original store tags attached. Please bring your original receipt with your return.

SHOES

Shoes must be returned with their original shoebox. Please place the shoebox inside another shipping box to ensure the original shoebox is returned undamaged.

We recommend trying shoes on only on carpeted surfaces. Any signs of wear on the shoes or damage to the original shoebox will make the shoes ineligible for return.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please email usherandco@gmail.com** within 7 days of delivery.** Please include your order/invoice number and a photo of the damage so we can assist you.

INCORRECT ORDERS

We double-check every order before it leaves our store, but mistakes can happen! If you receive the wrong item or an item is missing from your order, please email usherandco@gmail.com** within 7 days of delivery** with your invoice/order number and the name of the incorrect or missing item.

If you received an incorrect item, we will provide a prepaid return label. Once you receive the label, please send the incorrect item back within 7 days so we can send the correct item.

LOST OR STOLEN PACKAGES

Usher & Co. is not responsible for packages that are lost or stolen after they have been shipped. If you believe your package has been lost or stolen, please email usherandco@gmail.com and we will do our best to assist you.

QUESTIONS?

If you have any questions regarding our return policy, please email usherandco@gmail.com.

Thank you for shopping with Usher & Co!