Refund policy


USHER & CO. RETURN POLICY

We want you to love your purchase! If something isn’t quite right, we’re happy to accept eligible returns according to the guidelines below.

ONLINE ORDERS

Start a return here.

All return requests must be submitted within 14 days of receiving your order. Return requests submitted after this timeframe will not be accepted.

We accept returns on orders shipped within the United States only. We do not accept international returns.

All online returns are issued as store credit, exchange, or refund to your original form of payment.

RETURN REQUIREMENTS

Returned items must be:

  • Unworn and unwashed

  • Free of smoke, deodorant, perfume, and other odors

  • Returned with all original tags attached
    Please note: some items purchased online may not have tags.

  • Shoes must be returned with their original shoebox. Please place the shoebox inside another shipping box to ensure the original shoebox is returned undamaged. 

We reserve the right to refuse any return that does not meet these requirements. Any items sent back that do not comply with our return policy will be shipped back to the customer at the customer's expense.

RETURN SHIPPING

Purchasers who opted in to Checkout+ at checkout will have free return shipping. Purchasers who opted out are responsible for all return shipping fees for goods being returned. The cost of the return label will be deducted from your store credit, exchange, or refund. Return shipping is free for damaged, defective, or incorrect items.

Once your return is delivered to us, please allow up to 5 business days for processing.

FINAL SALE

Items in our Clearance Sale collection are final sale and cannot be returned.

IN-STORE PURCHASES

In-store purchases must be returned within 10 business days to receive a refund to the original form of payment.

After 10 business days, only an exchange or store credit will be offered.

All returned items must be unworn, unwashed, free of smoke, deodorant, perfume, and other odors, and have all original store tags attached. Please bring your original receipt with your return.

SHOES

Shoes must be returned with their original shoebox. Please place the shoebox inside another shipping box to ensure the original shoebox is returned undamaged.

We recommend trying shoes on only on carpeted surfaces. Any signs of wear on the shoes or damage to the original shoebox will make the shoes ineligible for return.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged/defective item or an incorrect item, start a return here within 14 days of delivery and when prompted for the reason for return, state that the item was damaged/defective or incorrect. You’ll be asked to upload a photo of the item, then our team will review your request. Once approved, you will receive a prepaid return label at no cost to you.

We double-check every order before it leaves our store, but mistakes can happen! If an item is missing from your order, contact customerservice@usherandcompany.com within 7 days of delivery with your order number and the name of the missing item.

LOST OR STOLEN PACKAGES

Usher & Co. is not responsible for packages that are lost or stolen after they have been shipped. If you believe your package has been lost or stolen, please email customerservice@usherandcompany.com and we will do our best to assist you.

QUESTIONS?

If you have any questions regarding our return policy, please email customerservice@usherandcompany.com.

Thank you for shopping with Usher & Co!